Support

Welcome to the
TheraOffice Support Center

Getting help from your EMR should be quick, easy, and efficient. Call us at (866) 562-8413 ext. 2 or submit a ticket below for all your technical support needs!

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TheraOffice SUpport

We're here
to help

Committed to Your Needs

Our technical support and account management teams are dedicated to working with our current active clients to provide technical assistance for TheraOffice products. All support-related tickets are routed to our U.S.-based support associates in our main location.

Customer Satisfaction

Our data shows the average satisfaction rating among completed support tickets in the years 2009-2018 is 97%. Response time is typically within an hour from the time a support ticket is created and is prioritized on the severity of the issue and the order in which it was received.

Support Availability

Technical support is available between the hours of 8:30 AM CST to 6:00 PM CST, Monday through Friday (excluding holidays). Hands on Technology monitors messages (voice and email) left after working hours for clinic emergencies.

The most adaptable EMR in the rehabilitation space.

Compliant. Easy to Implement. Unparalleled Support.

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